The Old Dispensary NHS Practice Website
12th October 2020
Have you got an appointment for a routine blood test at the surgery this week?
Due to a national shortage of Roche biochemistry reagent (the chemical required to process certain blood tests) our local hospitals are not able to fulfill requests for routine blood tests.
It is with regret therefore, that we have had to cancel all routine blood tests this week. We are so sorry for the inconvenience. We will do our best to rebook your appointment as soon as possible, and will keep you informed of the situation.
Thank you for your understanding .
**PLEASE NOTE THAT ALL OUR CLINICS FOR PATIENTS AGED 65 AND ABOVE ARE NOW FULLY BOOKED BUT WE ARE IN THE PROCESS OF OBTAINING MORE SUPPLIES SO PLEASE CALL US THE WEEK BEGINNING 26th OCTOBER IF YOU ARE OVER 65 AND HAVE NOT YET HAD YOUR FLU VACCINE FOR THIS YEAR**
FLU CLINICS 2020 – HOW WE ARE KEEPING EVERYONE SAFE:
Patients are strongly advised not to come if they have any Covid symptoms, i.e. raised fever, new or persistent cough, change to sense of taste or smell.
Everyone is being given an individual, timed appointment for their flu vaccination this year. Entry will be via the front door and patients will be asked to maintain a 2 meter social distance whilst queuing inside and outside the surgery (unless you are with a household member). Signs will be in place to help with this.
All patients will be asked to wear a face covering. All non-clinical staff will be wearing a face covering and/or visor. The clinicians administering the vaccine will be wearing full PPE, i.e. face mask, gloves, eye protection and plastic gowns/aprons.
On entering the building you will need to remove any outerwear to expose the arm that you wish to have the vaccine in so a short sleeved garment under any outerwear would be helpful. On arrival you will be asked to sanitise your hands and you will have your temperature taken - anyone with a temperature above 37.8 will be sent home and asked to re-book.
You will be asked to wait until the clinician is ready then you will be shown to the room.
Once vaccinated you will exit via the back door.
All GP surgeries have been advised to move towards a telephone based service and to reduce face to face contact in a bid to slow the spread of coronavirus in the community but we are OPEN and our GPs and nurses are here as usual.
During these unprecedented times our absolute aim here at the surgery is to keep our patients and our staff safe. We have adapted to a new way of working in order to achieve this. We are now becoming busier and we thank everyone for their patience and understanding during this time. If you can't get through on the phone at first we ask that you wait 10 minutes and try again. We are seeing patients with pre-booked appointments but ask that you do not come to the surgery if you do not have an appointment. Due to social distancing measures we are unable to have as many staff in the building as we would usually have.
For now the front door to the surgery remains closed as we need to limit the amount of people in the building. There is an intercom system to the left of the front door and the receptionist can be contacted via this system.
If you have an appointment to see the nurse you will be asked to go to the back door where there is direct access to hand sanitiser and the nurse's room, we ask that you wear a face covering please. The nurse will be wearing PPE. We have had a small shelter built at the rear of the building.
If you have an appointment with the GP you will be able to enter via the front door, you will need to wear a face covering and use the provided hand sanitiser. We have spaced out our appointments so no more than one person should be waiting at any time. You will be able to sit and wait directly outside the GPs room. We have had all our seating recovered in a wipe clean fabric and these are constantly cleaned throughout the day. The GPs clean all seating and door handles between patients. We ask all patients to respect the 2 meter social distancing rules.
The surgery is thoroughly cleaned every night and throughout the day.
We are happy to take ALL repeat medication requests over the phone during this time but please do NOT order your medication early.
The Government's official coronavirus website
We are now asking ALL patients attending the surgery for any reason to cover their nose and mouth with a scarf or equivalent.
How to wear and make a cloth face covering
We will NOT be issuing exemption letters to patients who fall into the exempt categories. You can download an exemption card via the following link: Face Mask Exemption Card
To Register at The Old Dispensary
If you live within our catchment area and wish to register please click on the 'New Patients' link on the top of the page to register online or phone us on 01202 880786.
Parking and Access
Parking is either at the far end of the Allenview public car park in Wimborne or short stay parking of one hour is directly outside the premises at 32 East Borough, Wimborne.
Wheelchair access is via the surgery rear door or via a ramp through the front door. Please let reception know if you require assistance via our intercom system to the left of the front door.
When we are closed
The surgery is open between 8:00am and 6:30pm Monday to Friday (excluding Bank Holidays). For any medical queries that cannot wait until the surgery is open please dial NHS 111 this is a free service from both landlines and mobiles (although if you call from a pay-as-you-go mobile you will need at least 1p credit).
Online Patient Access
You will need to register for this service which enables you to Book Appointments online, order Repeat Prescriptions (your medication list will be pre-filled) and view your records - please sign up here Patient Access
Shingles Vaccine: Please click on the link to see if you are eligible for a free Shingles Vaccine Shingles Vaccine Eligibility
Pneumococcal Vaccine: Please click on the link to see if you are eligible for a free Pneumococcal Vaccine Pneumococcal Vaccine Eligibilty
DO YOU LOOK AFTER SOMEONE?
Discover the resources that are available to you in your caring role Carers Support Dorset
If you are struggling to cope or feel yourself nearing a breakdown
Everything you need to know about Cervical Screening
Dorset Bowel Cancer Screening Programme
If you would like more information regarding the free Dorset Bowel Cancer Screening Programme for patients aged 55 and over please click here
Self-Referral to Physiotherapy
Physiotherapists have skill in the assessment and treatment of injuries and conditions that affect muscles, joints and soft tissues such as low back pain, shoulder pain, neck pain, recent injuries or joint and muscular pain.
If you are suffering with a similar condition, and would like to see a physiotherapist for an assessment please complete
Wimborne Hospital NHS Physiotherapy Self Referral Form
You must be registered with The Old Dispensary
You must be 16 or over
This service is NOT available for neurological, gynaecological or respiratory condition. Your GP or nurse practitioner will refer you with a letter in their usual way.
Treatment after a recent operation: Please ask your consultant to refer to Wimborne Physiotherapy
If you have any concerns you can always be referred to physiotherapy in the usual way with a letter from your GP, Consultant or Nurse
Would you like to Get Active.....Lose Weight.......Stop Smoking.......Drink Less?
Click on the link for more information: Live Well Dorset
Send us your comments or suggestions
We are always happy to receive patient comments and suggestions to try to improve the services that we provide. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
How are we doing? Would you recommend our surgery?
We would like your feedback on the care and treatment we give you any time you visit your GP or have contact with our practice. It doesn’t take long. Put us to the test and tell us what is working and what we can improve. Please take our Friends and Family Test which you will see on the right side of this page, in the section marked "Have Your Say"
(Site updated 15/10/2020)